I am writing this letter as a concerned postal customer and retired postmaster. I have been retired for four years and have concerns (along with numerous other customers) as to the service we are receiving in the Long Lake Post Office.
After I retired, a PTF Clerk (Crystal Tracey) took over as officer in charge and held that position until this past August, doing an amazing job. She was the lone employee in the office, as was I. We occasionally worked together during peak mail volumes.
At the end of August we acquired a new postmaster, Liz Forsell, who has held many postmaster positions. I am receiving phone calls from locals several times a week asking what can be done about the poor service. Since her assignment here there have been countless complaints.
When FedEx or UPS drops parcels at the post office there is often a delay of five days before we are notified a parcel is at the office for delivery. Many of us have complained to her and her attitude is not what I would consider appropriate for any postmaster. She's rude and not at all helpful if you have questions.
She refuses to use "local knowledge" when sorting and will purposely delay mail if the physical address is on the mail. We are a very small town, only about 600 year-round residents, and she is familiar with most of them. Most of our residents are older folks; many get medicines through the mail that are oftentimes delayed by two weeks!
I realize she is fairly new to this particular office, but she has worked here before and most days there are at least one and sometimes two other employees working with her. I question how mail was delivered efficiently when there was only the OIC working solo.
My husband hand-delivered a mailing announcing a dinner for our local veterans, approximately 20 letters that were metered postage through the Town of Long Lake's meter and sorted in post office box order. He asked if she put them into the proper boxes and she told him "they have to be sent to Albany first so I get 'credit' for them."
To make a long story short, they took eight days to be delivered -- the day before the dinner. I find it totally unacceptable when it takes over a week to go from Long Lake to Long Lake!
I have asked the post office operations manager for her intervention. If any customers are experiencing less than acceptable service they may contact Deb LaBello Jevitt at (518) 452-2302.